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MGMT 4020: Assignment 2
For this assignment, refer to the course text – Managing Quality: Integrating the Supply Chain,
5
th Edition by S. Thomas Foster.
1. Pages 217-218, Case 8-2 UPS: Delivering the Total Package in Customer:
Read the case and answer all the three questions that follow it.
2. Page 271, Chapter 10, problem 13.
3. Pages 272-273, chapter 10, problem 25.
IMPORTANT NOTICE
* Type your work very neatly and put page numbers on them very clearly.
* PRINT YOUR FIRST AND LAST NAME ON EVERY PAGE OF THE WORK YOU
ARE SUBMITTING.

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