Analyse and evaluate how operations management within the aviation industry helps to gain customers and allow airlines and airports to compete.
Harvard referencing system bibliography, minimum of 16 references (books and other academically sound sources)
Jones, P. and Robinson J, (2012) Operations Management 1st Ed., Oxford: Oxford University Press
• Slack, N., Brandon-Jones, A. and Johnston, R. (2013) Operations Management. 7th ed. Harlow: Pearson (e-book)