Week 4

Devry BSOP – 588

Workforce and Leadership for Excellence in Quality Management – Discussion

1) Quality Focus

2) Alignment of Strategy and Quality Mgmt. (graded)

· Devry BSOP – 588 Week 4 Midterm (Essay Questions)

Grade Details – All Questions

1.Question :(TCO A) Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based.
2.Question :(TCO B) Explain each of the following statements as they apply to modern quality management.

a. Customer service is the rule, not the exception.
b.. The absence of defects is a given rather than a source of competitive advantage.

3.Question :(TCO A) Explain the three core principles of total quality.
4.Question :(TCO H) Discuss how front-line employees are critical to customer assessment of service quality. Identify the challenges faced by front-line employees.
5.Question :(TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.
6.Question :(TCO C) Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making

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Week 4

Devry BSOP – 588

Workforce and Leadership for Excellence in Quality Management – Discussion

1) Quality Focus

2) Alignment of Strategy and Quality Mgmt. (graded)

· Devry BSOP – 588 Week 4 Midterm (Essay Questions)

Grade Details – All Questions

1.Question :(TCO A) Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based.
2.Question :(TCO B) Explain each of the following statements as they apply to modern quality management.

a. Customer service is the rule, not the exception.
b.. The absence of defects is a given rather than a source of competitive advantage.

3.Question :(TCO A) Explain the three core principles of total quality.
4.Question :(TCO H) Discuss how front-line employees are critical to customer assessment of service quality. Identify the challenges faced by front-line employees.
5.Question :(TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.
6.Question :(TCO C) Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making

Leave a Reply

Your email address will not be published. Required fields are marked *