ENG 221 Week 4 DQs   WEEK 4 DQ 1 � � �       Based on Ganier’s (2007) article, Describe the critical success factors of developing an effective user manual. Which of these factors will be difficult for your group? WEEK 4 DQ 2   Based on Dupont and Bestgen’s (2006) article, “� � � When is it appropriate to use illustrations in a user manual? “� � � Are illustrations more effective or less effective than written instructions in communicating meaning? “� � � Why or why not?

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