There is no minimum length, but please answer each question completely.

1. Would a flexible or a more formal structure be most appropriate for each of these organizations: (a) a large department store (b) a Big Five accountancy firm (c) a biotechnology company? Explain your reasoning.

2. How might a salesperson’s job or a secretary’s job be enlarged or enriched to make it more motivating?

3. Why is it important for managers to involve subordinates in the control process?

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