1.     Discussion Questions “� Due Day 2 and 4   · �    Microsoft® Word provides keyboard combinations that can increase a user’s efficiency. How can these shortcuts simplify the support process for Microsoft® Word? For those customers that solely use alternative methods of completing these tasks, how would you introduce these key combinations?   · �    Microsoft® Word provides the ability to set defaults allowing users to customize their style within their document. Explain how you would educate a customer on setting his or her own document style. What strategies would you advise to help the customer avoid common style problems?

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