Managing Communication,Knowledge and Information

Pearson BTEC Level 4 HNC/D Diploma in Business Module: Managing Communication, Knowledge and Information (MCKI) Assignment

Date for Submission: 14th August 2014 The submission portal on ilearn will close at 13.59 (BST) on 14th August 2014

Assessor : Paula Reilly

Assignment Task: The assignment is in two parts: PART A – You are required to attend a Live online discussion session with your tutor and up to two other students (max 3 students per session) to respond to the PART A tasks detailed below. PART B – You are required to produce a written piece of work, to answer the PART B tasks detailed below. PART A – Online Discussion Consider the following tasks and prepare notes that will enable you to contribute to an online discussion session based on this module. – Identify an operational, or day-to-day, SMART business objective for an organisation of your choice and briefly outline the different knowledge / information requirements (including types and sources of information) for the objective, including how it contributes to the organisations overall objectives. (1.1, 1.2, 1.3, 1.4) – Identify the stakeholders of the objective and describe how you would / could make contact and involve them in the achievement / decision making process of the objective. (2.1, 2.2, 2.3) – Comment on how you might improve your own communication skills / personal networking opportunities within the organisation. (2.4, 3.4) PART B – Written Tasks – Consider the existing communications processes within your chosen organisation and recommend 1 (one) improvement that could be made to the communications process and outline how this improvement could be implemented. (3.1, 3.2, 3.3) – Using a diagram describe the existing approach to the collection, formatting, storage & disseminating of information within one specific department / area within your chosen organisation (e.g. employee personal information within the HR department) and suggest how access to this information could be improved. (4.1, 4.2, 4.3)

Suggested 1500 word count for PART B

Student Guidelines 1. PART A – ONLINE DISCUSSION You are required to book a slot to attend an online LIVE discussion session with your tutor. Please access the session plan available in the group learning space on the module page on ilearn and add your name to ONE session (maximum of 3 students per session). The session will be conducted using Adobe Connect software and your tutor will email a link for the session that must attend. Your attendance and contribution to the discussion will form part of the assessment for this module, so students MUST attend the session. The module tutor will advise when the discussions will take place via ilearn.
N.b.you will need to have access to a microphone and speakers (most devices have this built in nowadays) and the sessions will be audio only, and video / webcam is NOT required.

PART B – WRITTEN TASKS You should respond to each of the tasks in turn and present your answers in a n ‘informal report’ layout (see group learning space for guidance on layout) Throughout your answers you should take care to explain, justify and evaluate your ideas and knowledge of how the theories and concepts studied in the QCF MCKI module apply to the organisation. You should also underpin your analysis with relevant references to theory whilst at the same time ensuring that you write your assignment in your own words as far as is possible. You should refer to the ‘assessment criteria for a pass grade’ to ensure that each criteria has been covered in your responses to the assignment tasks. 2. You should use diagrams and tables of figures where appropriate ensuring to reference their source if appropriate. 3. You should include a reference list AND a bibliography list using the Harvard referencing system. It is very important that you get this right. Please review the student handbook, complete the plagiarism quiz on ilearn and access the study skills mini module to ensure that you are aware of how to use referencing appropriately / correctly. 4. WORD LIMITS PART A – This has no word limit as the assessment is based on a verbal discussion PART B – The word limit is 1500 words maximum This suggested word limit has been set in order for your research and summarising skills to be developed, and to allow your time management skills to be developed. However, you are required to ensure that the assignment answers all of the assignment questions and you are advised that there is no penalty for being over the suggested word count. However, in the interests of good academic practice, assignments submitted with excessive word counts (2000 + words) may be returned to students and asked to be reduced before marking. Please note that the following elements of your report are NOT included in the word count: Title page, Contents page, repeated assignment questions, tables of figures, reference & bibliography lists, appendices.

5. In order to assist with your learning and to give you some early feedback you are encouraged to submit a draft of your OUTLINE DISCUSSION NOTES and / or PART B ANSWERS (i.e. not full answers – just a couple of sentences per assignment task) to your tutor. This is optional and does not contribute to the grading for the module and whether you choose to use this opportunity for early feedback or not you must still submit your answers to all assignment questions on or before 14th August 2014. If you do decide to complete an OUTLINE DRAFT then, in order to receive feedback, the document must be emailed to the module tutor by 14th July 2014. The tutor’s email address can be found on the module front page on iLearn and you will receive feedback within seven days.

Recommended additional resources Textbooks Slack N et al — Operations Management ( Financial Times/ Prentice Hall; 6 edition (16 Dec 2009) ISBN-10: 0273730460, ISBN-13: 978-0273730460 Business Essentials – The Management: Communications and Achieving Results Course Book ; BPP Learning Media (1 Aug 2010) ISBN-10: 0751790427, ISBN-13: 978-0751790429 Textbooks Boddy D, Boonstra A and Kennedy G — Managing Information Systems; An Organizational Perspective ( Financial Times/ Prentice Hall; 2 edition (1 Dec 2004) • ISBN -10: 0273686356 ISBN-13: 978-0273686354 EBSCO – Business Source Complete – online library accessed via ilearn Journals/newspapers/magazines Daily broadsheet newspaper eg. The Times, The Guardian, The Financial Times Websites Websites can provide reports on research and current theories as well as case study materials. Some examples are: www.hbsworkingknowledge.hbs.edu Harvard Business School www.managerwise.com Provides information on management practice http://www.smallbusiness.co.uk – source of various articles re. communications in business •

Assessment Criteria for Pass
To achieve a pass you must meet all of the assessment criteria as stated below. Failure to cover all of the assessment criteria will result in a referral grade and you be required to re-submit your assignment. Further guidance on completion of your assignment can be found in the guidance notes which are posted on the group learning space by your module tutor. For additional support please post questions onto the group learning space, or email preilly@rdi.co.uk LO 1: Understand how to assess information and knowledge needs

Learning Outcomes/ Assessment Criteria

Criteria Met For tutor use (you may wish to use this in your preparation for your assignment submission)

1.1 discuss the range of decisions to be taken 1.2 examine the information and knowledge needed to ensure effective decision taking 1.3 assess internal and external sources of information and understanding 1.4 justify recommendations for improvement LO 2: Be able to create strategies to increase personal networking to widen involvement in the decision-making process 2.1 identify stakeholders for a decision-making process 2.2 make contact with those identified and develop business relationships 2.3 involve those identified in the decision making as appropriate 2.4 design strategies for improvement LO 3: Be able to develop communication processes 3.1 report on existing processes of communication in an organisation 3.2 design ways to improve appropriateness 3.3 implement improvements to ensure greater integration of systems of communication in that organisation 3.4 create a personal plan to improve own communication skills LO 4: Be able to improve systems relating to information and knowledge 4.1 report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge 4.2 carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge 4.3 implement a strategy to improve access to systems of information and knowledge

PART A PART A PART A PART A

PART A PART A PART A PART A

PART B PART B PART B PART A

PART B PART B PART B

Assessment Criteria for Merit
To achieve a Merit all of the Pass criteria need to be met, then the tutor will assess whether you have met the Merit Criteria. Each of the Merit criteria must have been met at least once within the assignment. The following statements are examples of how a merit may be achieved, if you do meet the Merit Criteria by showing you have reached this level in other ways then credit will be awarded for this. You will need to meet M1, M2, M3 at least once. ? ? ? ? ? ? ? ? relevant managing information theories and techniques have been applied (PART A & B) complex problems regarding communications strategies have been explored and alternatives recommended (PART A) the selection of sources of information and methods and techniques of data gathering is justified (PART A) a range of MCKI theories / approaches have been applied (PART A& B) appropriate structure i.e. informal report and NOT essay style Good communication skills are demonstrated in the verbal discussion a range of methods of presentation has been used including use of verbal skills (PART A) tables and diagrams (e.g. systems diagram PART B) Correct use of Harvard referencing throughout PART B

M1

M2

M3

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Managing Communication,Knowledge and Information

Pearson BTEC Level 4 HNC/D Diploma in Business Module: Managing Communication, Knowledge and Information (MCKI) Assignment

Date for Submission: 14th August 2014 The submission portal on ilearn will close at 13.59 (BST) on 14th August 2014

Assessor : Paula Reilly

Assignment Task: The assignment is in two parts: PART A – You are required to attend a Live online discussion session with your tutor and up to two other students (max 3 students per session) to respond to the PART A tasks detailed below. PART B – You are required to produce a written piece of work, to answer the PART B tasks detailed below. PART A – Online Discussion Consider the following tasks and prepare notes that will enable you to contribute to an online discussion session based on this module. – Identify an operational, or day-to-day, SMART business objective for an organisation of your choice and briefly outline the different knowledge / information requirements (including types and sources of information) for the objective, including how it contributes to the organisations overall objectives. (1.1, 1.2, 1.3, 1.4) – Identify the stakeholders of the objective and describe how you would / could make contact and involve them in the achievement / decision making process of the objective. (2.1, 2.2, 2.3) – Comment on how you might improve your own communication skills / personal networking opportunities within the organisation. (2.4, 3.4) PART B – Written Tasks – Consider the existing communications processes within your chosen organisation and recommend 1 (one) improvement that could be made to the communications process and outline how this improvement could be implemented. (3.1, 3.2, 3.3) – Using a diagram describe the existing approach to the collection, formatting, storage & disseminating of information within one specific department / area within your chosen organisation (e.g. employee personal information within the HR department) and suggest how access to this information could be improved. (4.1, 4.2, 4.3)

Suggested 1500 word count for PART B

Student Guidelines 1. PART A – ONLINE DISCUSSION You are required to book a slot to attend an online LIVE discussion session with your tutor. Please access the session plan available in the group learning space on the module page on ilearn and add your name to ONE session (maximum of 3 students per session). The session will be conducted using Adobe Connect software and your tutor will email a link for the session that must attend. Your attendance and contribution to the discussion will form part of the assessment for this module, so students MUST attend the session. The module tutor will advise when the discussions will take place via ilearn.
N.b.you will need to have access to a microphone and speakers (most devices have this built in nowadays) and the sessions will be audio only, and video / webcam is NOT required.

PART B – WRITTEN TASKS You should respond to each of the tasks in turn and present your answers in a n ‘informal report’ layout (see group learning space for guidance on layout) Throughout your answers you should take care to explain, justify and evaluate your ideas and knowledge of how the theories and concepts studied in the QCF MCKI module apply to the organisation. You should also underpin your analysis with relevant references to theory whilst at the same time ensuring that you write your assignment in your own words as far as is possible. You should refer to the ‘assessment criteria for a pass grade’ to ensure that each criteria has been covered in your responses to the assignment tasks. 2. You should use diagrams and tables of figures where appropriate ensuring to reference their source if appropriate. 3. You should include a reference list AND a bibliography list using the Harvard referencing system. It is very important that you get this right. Please review the student handbook, complete the plagiarism quiz on ilearn and access the study skills mini module to ensure that you are aware of how to use referencing appropriately / correctly. 4. WORD LIMITS PART A – This has no word limit as the assessment is based on a verbal discussion PART B – The word limit is 1500 words maximum This suggested word limit has been set in order for your research and summarising skills to be developed, and to allow your time management skills to be developed. However, you are required to ensure that the assignment answers all of the assignment questions and you are advised that there is no penalty for being over the suggested word count. However, in the interests of good academic practice, assignments submitted with excessive word counts (2000 + words) may be returned to students and asked to be reduced before marking. Please note that the following elements of your report are NOT included in the word count: Title page, Contents page, repeated assignment questions, tables of figures, reference & bibliography lists, appendices.

5. In order to assist with your learning and to give you some early feedback you are encouraged to submit a draft of your OUTLINE DISCUSSION NOTES and / or PART B ANSWERS (i.e. not full answers – just a couple of sentences per assignment task) to your tutor. This is optional and does not contribute to the grading for the module and whether you choose to use this opportunity for early feedback or not you must still submit your answers to all assignment questions on or before 14th August 2014. If you do decide to complete an OUTLINE DRAFT then, in order to receive feedback, the document must be emailed to the module tutor by 14th July 2014. The tutor’s email address can be found on the module front page on iLearn and you will receive feedback within seven days.

Recommended additional resources Textbooks Slack N et al — Operations Management ( Financial Times/ Prentice Hall; 6 edition (16 Dec 2009) ISBN-10: 0273730460, ISBN-13: 978-0273730460 Business Essentials – The Management: Communications and Achieving Results Course Book ; BPP Learning Media (1 Aug 2010) ISBN-10: 0751790427, ISBN-13: 978-0751790429 Textbooks Boddy D, Boonstra A and Kennedy G — Managing Information Systems; An Organizational Perspective ( Financial Times/ Prentice Hall; 2 edition (1 Dec 2004) • ISBN -10: 0273686356 ISBN-13: 978-0273686354 EBSCO – Business Source Complete – online library accessed via ilearn Journals/newspapers/magazines Daily broadsheet newspaper eg. The Times, The Guardian, The Financial Times Websites Websites can provide reports on research and current theories as well as case study materials. Some examples are: www.hbsworkingknowledge.hbs.edu Harvard Business School www.managerwise.com Provides information on management practice http://www.smallbusiness.co.uk – source of various articles re. communications in business •

Assessment Criteria for Pass
To achieve a pass you must meet all of the assessment criteria as stated below. Failure to cover all of the assessment criteria will result in a referral grade and you be required to re-submit your assignment. Further guidance on completion of your assignment can be found in the guidance notes which are posted on the group learning space by your module tutor. For additional support please post questions onto the group learning space, or email preilly@rdi.co.uk LO 1: Understand how to assess information and knowledge needs

Learning Outcomes/ Assessment Criteria

Criteria Met For tutor use (you may wish to use this in your preparation for your assignment submission)

1.1 discuss the range of decisions to be taken 1.2 examine the information and knowledge needed to ensure effective decision taking 1.3 assess internal and external sources of information and understanding 1.4 justify recommendations for improvement LO 2: Be able to create strategies to increase personal networking to widen involvement in the decision-making process 2.1 identify stakeholders for a decision-making process 2.2 make contact with those identified and develop business relationships 2.3 involve those identified in the decision making as appropriate 2.4 design strategies for improvement LO 3: Be able to develop communication processes 3.1 report on existing processes of communication in an organisation 3.2 design ways to improve appropriateness 3.3 implement improvements to ensure greater integration of systems of communication in that organisation 3.4 create a personal plan to improve own communication skills LO 4: Be able to improve systems relating to information and knowledge 4.1 report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge 4.2 carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge 4.3 implement a strategy to improve access to systems of information and knowledge

PART A PART A PART A PART A

PART A PART A PART A PART A

PART B PART B PART B PART A

PART B PART B PART B

Assessment Criteria for Merit
To achieve a Merit all of the Pass criteria need to be met, then the tutor will assess whether you have met the Merit Criteria. Each of the Merit criteria must have been met at least once within the assignment. The following statements are examples of how a merit may be achieved, if you do meet the Merit Criteria by showing you have reached this level in other ways then credit will be awarded for this. You will need to meet M1, M2, M3 at least once. ? ? ? ? ? ? ? ? relevant managing information theories and techniques have been applied (PART A & B) complex problems regarding communications strategies have been explored and alternatives recommended (PART A) the selection of sources of information and methods and techniques of data gathering is justified (PART A) a range of MCKI theories / approaches have been applied (PART A& B) appropriate structure i.e. informal report and NOT essay style Good communication skills are demonstrated in the verbal discussion a range of methods of presentation has been used including use of verbal skills (PART A) tables and diagrams (e.g. systems diagram PART B) Correct use of Harvard referencing throughout PART B

M1

M2

M3

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