1.Explain appropriate education for patient and family when anti neoplastic agents are administered.
What characteristics are associated with the administration of these medications?
What are important responsibilities and precautions for health care professionals when working with these medications?
2.The medical assistant who answers the telephone is often the person who gives the first impression of the entire office. He or she will use both verbal and nonverbal communication in telephone conversations. How does this apply in the medical office? Discuss why medical assistants need to be an active listener in the medical field. Why does the medical assistant need to handle angry callers calmly and without raising his or her voice?
3.Mrs. Cherry is a 45 year old teacher. She is currently taking Digoxin for a heart condition. Mrs. Cherry has a case of indigestion and is visiting the pharmacy to purchase medication for relief. What should Mrs. Cherry consider before purchasing a medication for the indigestion?
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